Returns & Refunds

We want you to be delighted with your purchase. If you are not entirely satisfied, you can return most items for a refund or exchange.

How to Return an Item

You can return your item(s) in the following ways:

  • Return by Post: Please follow the instructions below to process your return.
  • Return in Store: You can return most items to any of our stores for your convenience.

Returning an Item by Post

  1. Start Your Return Online: Initiate your return through our online returns portal on our website. You will need your order number and email address.
  2. Print Your Label: Once your return is authorized, you will receive a returns shipping label to print.
  3. Pack Your Items: Securely pack the item(s) you are returning in the original packaging, if possible. Include any tags and a copy of your returns note or order confirmation.
  4. Post Your Parcel: Drop off your packed parcel at your local post office or an authorized drop-off location. Please retain your proof of postage until your refund has been processed.

Important Return Information

  • Time Frame: Please return items within 30 days of receipt.
  • Condition: Items must be returned unworn, unused, and in their original condition with all tags and packaging intact.
  • Proof of Purchase: A valid proof of purchase is required for all returns and exchanges.
  • Refund Processing: Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method used for the order. Please allow time for the refund to appear in your account.
  • Return Shipping Costs: Return postage costs are the responsibility of the customer, unless the item is faulty or incorrect.

Exchanges

If you wish to exchange an item for a different size or color, we recommend returning the original item for a refund and placing a new order on our website.

Faulty or Incorrect Items

If you have received a faulty, damaged, or incorrect item, please contact us immediately so we can resolve this for you.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

  • pierced jewellery
  • face coverings

Our Returns Policy

Your statutory rights are not affected. This returns policy does not affect your legal rights.